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To help you maximize your customer service and help your employees get more done at the same time, RedChirp™ comes equipped with a powerful and flexible Bot Assistant built right in.
Chatbots and bot assistants have taken the business world by storm, with 80% of companies planning to deploy some type of chatbot by 2020.
It’s easy to see why: chatbots do a great job of unburdening your employees with the routine, regular aspects of your interactions that need to be done… but not by any specific person.
For example:
Letting a customer know their curbside pickup is ready
Asking a customer to rate her recent interaction with one of your salespeople
Confirming that a UPS shipment has been successfully shipped or delivered
If a customer responds to one of your Bot’s messages, they’ll instantly receive a friendly confirmation so they know their message has been received.
The confirmation will include a link they can click on to share more about what they need so your Bot can get them in touch with the right person in your organization.
If a customer responds to one of your Bot’s messages, they’ll instantly receive a friendly confirmation so they know their message has been received.
The confirmation will include a link they can click on to share more about what they need so your Bot can get them in touch with the right person in your organization.
That link contains up-to-date options automatically customized to the specific customer. For example, if the customer has a curbside pickup pending, the link will automatically include calls to action about their curbside pickup like “I’m here for my curbside pickup” as well as other helpful options too.
Once the customer tells your Bot what they need help with, RedChirp will automatically begin the correct Notification Plan so the right person on your team knows they need help and can reach out.
The Bot lets the customer know what’s going on every step of the way, so they have confidence their request is important to you
Your Bot can also intelligently accept text messages from consumers your business has never communicated with before too. So go ahead and advertise that customers can text you!
Your Bot will greet everyone right away, gather the information you need to help them, and quickly get them to the right person in your organization. It can also gracefully handle communicating to customers when your business is closed, making sure you still get important leads 24/7 and allowing you to set appropriate expectations, so customers aren’t disappointed.
The Bot lets the customer know what’s going on every step of the way, so they have confidence their request is important to you
Your Bot can also intelligently accept text messages from consumers your business has never communicated with before too. So go ahead and advertise that customers can text you!
Your Bot will greet everyone right away, gather the information you need to help them, and quickly get them to the right person in your organization. It can also gracefully handle communicating to customers when your business is closed, making sure you still get important leads 24/7 and allowing you to set appropriate expectations, so customers aren’t disappointed.
RedChirp keeps a record of every conversation you have with your customers, including messages your Bot has sent!
If you end up talking to a customer, you’ll be able to see that your Bot has communicated with him or her recently, giving you full visibility into what was said. For example, you’ll see that the Bot sent an automated text yesterday informing them their UPS shipment was successfully delivered.
You can also quickly view all the messages your Bot has sent, just like it was another user in your account.
RedChirp keeps a record of every conversation you have with your customers, including messages your Bot has sent!
If you end up talking to a customer, you’ll be able to see that your Bot has communicated with him or her recently, giving you full visibility into what was said. For example, you’ll see that the Bot sent an automated text yesterday informing them their UPS shipment was successfully delivered.
You can also quickly view all the messages your Bot has sent, just like it was another user in your account.
Put the power of your Bot Assistant to work for your business and free up your employees for more important tasks while your customer service grows!
