Virtual Business Smartphone

RedChirp™ allows each of your employees to carry a dedicated business phone—able to handle voice, text and video—right on their own personal mobile device.

call-forwarding-in-mobile-700h

Why force customers to wait on hold while you page employees? 

Why pay for redundant mobile devices or obsolete desk phones?

When your team uses RedChirp on their personal mobile devices, it’s like they each have a virtual business smartphone in their pocket.

It works just like a dedicated business phone, but you won’t have to purchase phones for all your employees and ask them to carry around a second work phone.

When your employees call or text a consumer through RedChirp, the call or text always comes from their dedicated RedChirp business number.

It’s an actual local phone number you can advertise, put on business cards, and add to email signatures.

The number is static and will not change, so consumers can reach back out to this number any time.

All texts will route to the same user, automatically.

Text messages can easily be routed to another user when the primary user is out of the office.

With RedChirp, consumers feel like they are texting or calling the personal cell phones of the business’s staff member.

  • It’s totally natural for consumers.
  • There’s nothing new to learn or download.
  • They feel like they have a “friend in the industry” now.

IMPORTANT ADVANTAGES

  • No need to carry and use a separate business phone.
  • If the user no longer works for the business, they will no longer have access to customers’ phone numbers as soon as their user account is suspended.
  • If a customer texts or calls the number when the user is not available, the user will not be disturbed or notified, but the customer can still get help from someone else.
  • If a user is not working – or not responding – both the customer and other users at the business can know about it.
    • Auto responses can inform consumers when users are unavailable.
    • Escalation rules can automatically forward the message to someone else that can help right away.
    • Other users can see the full text history of the conversation they jump in on so there’s no need to repeat previous information.
Play Video

Many employees would (understandably) be uncomfortable using their personal mobile phones for work.

But RedChirp users don’t have to be concerned, because:

  • Customers won’t have their personal mobile phone number.
  • They won’t be disturbed when they aren’t working.
  • Work text messages will be completely separate from their personal messages.
  •  

Many employees would (understandably) be uncomfortable using their personal mobile phones for work.

But RedChirp users don’t have to be concerned, because:

  • Customers won’t have their personal mobile phone number.
  • They won’t be disturbed when they aren’t working.
  • Work text messages will be completely separate from their personal messages.
  •  
Play Video

Many employers are (understandably) uncomfortable having their staff use their personal mobile phones for work.

But businesses using RedChirp don’t need to be concerned because:

  • They can view text histories even if the employee is not present, like if they are helping someone while on vacation.
  • Customers can still easily get in contact with the business, even if the employee they have been communicating with is not working or not responding.
  • If they part ways with an employee, that employee will instantly no longer have access to their customers’ phone numbers or chat threads.
  • Automated interaction ratings help identify exceptional performances, or when coaching could be helpful.
  •  

The most loyal customers are friends with your business and employees.

Friends give each other their mobile phone numbers and stay in touch.

RedChirp’s Virtual Business Smartphone lets you safely treat every customer like a friend, exceeding expectations and creating customers for life.

Schedule your demo!

Copyright © 2022 RedChirp, LLC | All rights reserved. RedChirp® is a trademark of RedChirp, LLC