Capturing Customer Data

There are certain kinds of information that your business gathers often, and it’s important that the information is complete and correct.

With RedChirp™ you can easily create mobile forms to conveniently capture the information you need! 

This information might include things like:

DELIVERY ADDRESSES

CURBSIDE PICKUP INFORMATION

SERVICE REQUESTS

CONTEST ENTRIES

GIFT CARD MESSAGES

Gathering this information on an ad hoc basis by phone, email or text is messy and unreliable because it:

  • Introduces the possibility of errors and omissions that can waste time and resources
  • Limits your team’s efficiency by manually repeating a consistent process
  • Creates frustration on all sides when important information is missing
  • Erodes customer service 

Because the results of these efforts aren’t standardized, they can’t be combined into a useful database for analytics, searching, exporting and other future uses.

There’s a better way: use RedChirp’s Mobile Forms to collect any kind of “structured data” you need.

Structured data is a software developer’s term for any information that is:

  • a consistent data type
  • captured in a way that is easily searchable.

RedChirp comes pre-loaded with a variety of commonly used Mobile Forms, but users can create custom forms too.

  • Choose from dozens of standardized fields, create custom fields, and choose which fields are required, practically on the fly.
  • RedChirp users can quickly send customers any Mobile Form in a new or existing text conversation.
  • These forms are all designed to be mobile-first, so they’re easy for customers to complete right on their phone.
Capturing-customer-data-form-edits-updated
  • RedChirp also remembers each customer’s entries and will pre-populate them during future interactions for speed and convenience.
  • Looking to make better, more informed decisions for your business? Authorized RedChirp users have the ability to view and/or export all entries for any form, on demand!
Schedule your demo!

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